Welcome to the Pathway Program module Managing Processes and Product Quality.
A business organization produces goods and services to meet its customers’ needs. Customers want value and quality and has become a major factor in the value of products and service.
Customers know that certain companies produce better-quality products than others, and they buy accordingly from brands they trust. That means a business must consider how the consumer defines quality. This module will explore business processes and managing quality of products and services in more detail.
In this module, we will cover:
- Evolution of quality management.
- Product and functional design.
- Process selection with breakeven analysis.