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Module B: Managing Processes and Product Quality


Welcome to the Pathway Program module Managing Processes and Product Quality.

A business organization produces goods and services to meet its customers’ needs. Customers want value and quality and has become a major factor in the value of products and service.

Customers know that certain companies produce better-quality products than others, and they buy accordingly from brands they trust. That means a business must consider how the consumer defines quality. This module will explore business processes and managing quality of products and services in more detail.

In this module, we will cover:

  • Evolution of quality management.
  • Product and functional design.
  • Process selection with breakeven analysis.